RICHMORE MULTISTREAM
PRIVACY POLICY
Effective Date: 08/19/2026
Last Updated: 08/19/2026
1. INTRODUCTION
RichMore Multistream (“RichMore”, “we”, “us”, or “our”) respects the privacy of our members, customers, visitors and users.
This Privacy Policy explains how we collect, use, store, protect and disclose personal information when you visit our website, create an account, use our member platform, make contributions, participate in our programmes or contact us.
RichMore intends to process personal information in accordance with the Nigeria Data Protection Act 2023 and other applicable data-protection requirements.
2. INFORMATION WE MAY COLLECT
Depending on the services you use, we may collect:
Identity information
- Full name
- Date of birth where required
- Identification information
- KYC information
- BVN or other verification information where required and lawfully processed
Contact information
- Telephone number
- Email address
- Residential/contact address
Financial and transaction information
- Bank/account information
- Contribution records
- Savings records
- Payment records
- Loan-related records where applicable
- Transaction references
- Bonus and incentive records
Technical information
- IP address
- Browser type
- Device information
- Login information
- Website usage information
- Security and audit logs
Communications
- Messages sent to RichMore
- Customer-service enquiries
- Complaints
- Feedback and other communications.
3. HOW WE COLLECT INFORMATION
We may collect information when you:
- register an account;
- complete a form;
- make a contribution or payment;
- participate in a savings or food programme;
- request an incentive;
- contact customer support;
- interact with our website;
- participate in verification procedures; or
- otherwise voluntarily provide information.
We may also receive information from authorised payment, identity-verification, banking, technology or service providers where necessary for a legitimate business or legal purpose.
4. WHY WE USE PERSONAL INFORMATION
We may use personal information to:
- create and manage member accounts;
- administer savings and contribution programmes;
- process transactions;
- verify identity;
- prevent fraud and unauthorised activity;
- administer loans or other services where applicable;
- calculate eligible bonuses and incentives;
- provide food-network services;
- communicate with members;
- provide customer support;
- maintain accurate records;
- improve our platform;
- maintain security;
- comply with applicable legal and regulatory obligations; and
- protect RichMore, its members and other persons from fraud or abuse.
5. LEGAL BASIS FOR PROCESSING
Depending on the circumstances, RichMore may process personal information where necessary for:
- performance of a contract or provision of requested services;
- compliance with a legal obligation;
- legitimate interests that do not override the rights and freedoms of the data subject;
- consent, where consent is required; or
- another lawful basis recognised under applicable Nigerian data-protection law.
Where processing is based on consent, the individual may have the right to withdraw consent, subject to lawful limitations and consequences.
6. SHARING PERSONAL INFORMATION
RichMore does not sell members' personal information as a commercial product.
We may disclose information to trusted service providers where reasonably necessary to provide our services, including:
- payment processors;
- banks and financial service providers;
- identity/KYC verification providers;
- hosting and technology providers;
- communication/SMS/email providers;
- professional advisers;
- auditors;
- regulators or government authorities where legally required; and
- law-enforcement authorities where required by law.
Service providers receiving personal information shall be expected to handle it appropriately and only for authorised purposes.
7. PAYMENT INFORMATION
Payment transactions may be processed through third-party payment providers.
RichMore may not have access to all payment-card information processed directly by a payment provider.
Members should review the applicable privacy and security terms of the payment provider used for a transaction.
8. DATA SECURITY
RichMore will take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction.
Security measures may include:
- access controls;
- authentication;
- encryption where appropriate;
- secure hosting;
- backups;
- monitoring;
- audit logs;
- restricted staff access; and
- security procedures.
No online system can be guaranteed to be completely immune from every security threat.
9. DATA BREACHES
Where RichMore becomes aware of a personal-data breach, we will take reasonable steps to investigate, contain, mitigate and remediate the incident.
Where notification is required under applicable law, RichMore will make the required notifications within the applicable statutory timeframe.
10. DATA RETENTION
RichMore will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, legitimate business needs, dispute resolution, fraud prevention, legal obligations, accounting requirements and other lawful purposes.
When information is no longer required, RichMore will take reasonable steps to securely delete, destroy or anonymise it where appropriate.
11. DATA SUBJECT RIGHTS
Subject to applicable law and lawful limitations, individuals may have rights including:
- access to their personal information;
- correction of inaccurate information;
- rectification;
- deletion/erasure in appropriate circumstances;
- withdrawal of consent where processing relies on consent;
- data portability where applicable;
- objection to certain processing;
- restriction of processing in appropriate circumstances; and
- other rights provided by applicable Nigerian data-protection law.
Requests should be submitted through RichMore's official contact channels.
RichMore may require reasonable identity verification before processing a data-subject request.
12. COOKIES
RichMore may use cookies and similar technologies to:
- maintain website functionality;
- remember preferences;
- understand website usage;
- improve performance;
- maintain security; and
- support analytics.
Where required, RichMore will obtain appropriate consent for non-essential cookies.
13. CHILDREN'S DATA
RichMore's services are intended for persons who are legally capable of entering into the relevant agreements unless a particular programme expressly provides otherwise.
Where RichMore knowingly processes children's personal information, it will apply the safeguards required by applicable law.
14. INTERNATIONAL DATA TRANSFERS
Some technology or service providers may process information outside Nigeria.
Where personal information is transferred or made accessible outside Nigeria, RichMore will take reasonable steps to ensure that applicable data-protection requirements are observed.
15. THIRD-PARTY WEBSITES
RichMore's website may contain links to third-party websites or services.
RichMore is not responsible for the privacy practices of websites that it does not control.
Users should review the privacy policies of third-party services before providing information to them.
16. CHANGES TO THIS POLICY
RichMore may update this Privacy Policy from time to time.
Material changes will be communicated through appropriate website or member-account channels where reasonably practicable.
17. CONTACT US
For privacy enquiries or data-subject requests:
RichMore Multistream
Email: info@richmore.org.ng
Email: david@richmore.org.ng
Phone: +234 706 576 9817 / +234 907 233 0084
Address: 90 Egbe Road, Ejigbo, Lagos, Nigeria.
Please note: RichMore should insert the details of its designated Data Protection Officer/contact person here once confirmed:
Data Protection Contact: +234 706 576 9817
Email: support@richmore.org.ng
